No delivery/refund of goods

I recently purchased a number of items from Makro Strubensvalley online for delivery (MAK459053). I got the items delivered to me on the 09.11.17. However one of the items being a storage drawer was damaged and sent back with the Time Freight(delivery company). I clearly made a note on the waybill and receipt stating the drawer was damaged. On the 29.11.17 I contacted Mxolisi Ntanzi, the online store manager to which he sent an email to Tebogo Moerane asking where the item is and I was cc'd in the mail. Tebogo did not respond and on the 01.12.17 I sent a mail asking for an update to which I still have not received a response from Tebogo or Mxolisi. I have paid for these items and my main concern here is the principle behind this. I did not receive any feedback, response, or a refund into my credit card. Makro is a professional company but clearly the staff working there have little to no passion in the industry. Coming from a customer who spends hefty amounts each month from Makro for company purposes, to receive this service is utterly pathetic and disappointing. I will never purchase any items from Makro, neither will my company, or any friends/family.