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Zak H

1 reviews | Active since Sept 2017

04 Dec 2018, 15:56

No Delivery - Wrong Info

I have ordered 2 items online the 22nd November, since then I have phoned countless times to get my tracking number so that I can follow my order. Everytime I speak to customer service my parcel has been sent with a different courier. Dawnwing and the Wumdrop.

As soon as I get in to contact with the couriers they say they do not have the parcel according to the reference numbers I was given by Makro.

I need this to be sorted immediately or I would like a refund, as this is not the second time that I received very poor customer service from Makro.

Would rather pay more expensive and get better service than pay cheap and do not get any at all.

Please get back to me regarding this, all info has been supp****.

0
Replies (2)
Makro
Makro's reply07 Dec 2018, 08:50
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
 
Regards
Zanele Zwane 

Best regards,

ZH
Zak H's update10 Dec 2018, 09:28
Reviewer Update
Hi Zanele I was contacted by someone at Makro, they said I will receive my tracking details by thursday last week. I still have not received my tracking details , I need this to be sorted out. This is a Christmas gift and we are getting closer to Christmas and I have no idea if I will even get my Airfryer never mind getting it in time for Christmas. This is the worst service I have ever received from a retailer. Every person gives me a different story. I spoke to Mathew of Montague Gardens , he is in charge or the dispatch and arranging the couriers etc, still looking to hear from him.