no delivery- **********

I had purchased goods from Makro online on the 24th November 2017. After numerous calls and follow ups I had received an email on 23Rd december to say my goods will be delivered within 5 working days. On the 27th December I received 2 of the 3 items I have purchased and and the status of my order shows complete on the system. I had also asked the delivery person (who had no company branding on his bakkie or clothing, just a blue overall) where the 3Rd item was? He said he is sure it will be delivered soon. I had signed the sticker which seemed to be the waybill and notes that I have inky received half my order. I was given no waybill to keep either. I then called the strubens Valley branch on the 30th December to find out what happened to the rest of my order and spoke to the online manager, adonis, who assured me he is looking into it and would return my call... Upto date no one has called me back, I have not received my item!!! It's been now 6 weeks!!! I am appalled by the service a big company like Makro provides. If they cannot handle the sales then why do they advertise?? The website clearly say 5 days delivery, this has been 6 weeks!!!! I feel ********** my hard earned money.