No delivery or feedback for 2 weeks

I placed an online order on the 23rd of November 2017. (MAK711458) Its been 3 weeks and I have not received any feedback regarding the delivery. Originally it was allocated to the Woodmead store, and has since changed to Germiston store. I have phoned both these stores numerous times without anyone being able to give me any anwers on the status of my order. I have also phoned the call centre who keeps phoning the store - dont get any answers and promising they will call me back. Needless to say nobody has given me any feedback.