bM
boitumelo M
1 reviews | Active since May 2015
03 Jan 2020, 19:05
No delivery online Makro
Ordered online on the 2nd of December 2019, last decade. Still have not received my parcel. Received a call on the 31st of Dec from a lady saying she is calling from Makro, the hellopeter team, asked if I received my order, and said she would contact the store to see when they can deliver (the only time Makro got back to me!!). Needless to say she never called me back.
Dear Makro, where is my parcel??
4th hellpeter complaint, 3 emails and 2 calls later. Will keep doing hellopeter, to show how ridiculous this is.
Order reference MAK***
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
10 Jan 2020, 11:53Good day Boitumelo
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint as well as your previously sent reviews, we assure you that we are currently dealing with your order internally with the relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback shortly as we have recently communicated with you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint as well as your previously sent reviews, we assure you that we are currently dealing with your order internally with the relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback shortly as we have recently communicated with you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply10 Jan 2020, 11:53
Official
Good day Boitumelo
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint as well as your previously sent reviews, we assure you that we are currently dealing with your order internally with the relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback shortly as we have recently communicated with you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint as well as your previously sent reviews, we assure you that we are currently dealing with your order internally with the relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback shortly as we have recently communicated with you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team