No delivery on promises made

I ordered several items weeks in advance for a wedding. I called to confirm several times and were assured each time that delivery is on track and will arrive well before the date of the wedding.

In the week before the wedding, someone called to let me know that they cannot source one item, which was causing the delay in delivery. I gave the ok to cancel that item so the rest of the delivery can take place, and was again assured that it would arrive in time.

This happened several times, during the week, each time someone called me with the same story about the one item they cannot source, and the same promises, but nothing was delivered.

When the order eventually arrived, there was a note that half of the the items were refunded. The items that did arrive would have been too late anyway as it was needed for a wedding on the Saturday before it arrived. I was never informed of the additional cancelled items until after delivery.

This unreliable and unprofessional behaviour from Makro and their staff is why I would not trust them with anything again. They have indicated that they are not capable of delivering on their promises in a timely manner.

And for this they charge a delivery fee of R420...