1 reviews | Active since Mar 2021
NO DELIVERY ON GOODS ORDERED ONLINE! AND NO ACCOUNTABILITY TAKEN!
If I could rate Makro a zero, I would. When ordering online just prepare yourself for the worst service ever. I ordered my son a gift for his birthday, which was on Friday 21 August 2026. I placed an order on 12 August 2026 in the morning, and the delivery date was stipulated as 22 August 2026; fair enough. I kept tracking the order but realised that nothing had been done by the afternoon of Friday 14 August 2026, no packing whatsoever. I then sent an email to make them aware that I am already foreseeing a delay since they have not started working on my order, the following day (Saturday 15 August 2026) I received a reply telling me that they are still within their delivery time frame; I do not even want to touch on the sarcasm of that email. From there the only movement was on 20 August 2026, and on 22 August 2026 I sent another email because even then; I had not received the parcel. Tell me why today I still have not received that parcel, and they are just arrogant in their replies to my emails. It's 24 August 2026 08:47 and nobody has even bothered to call and give me their defence. By the way, this is not the first time this has happened to me, they are just comfortable with treating paying customers like trash!
Thank you for bringing this to our attention.
We're sorry for the experience you've had and lack of communication.
We strive to make all of our customers experiences pleasant and we are sorry this was not the case.
We will look into this matter and will get back to you with feedback.
Kind regards,
Makro Social Media Team
Thank you for bringing this to our attention.
We're sorry for the experience you've had and lack of communication.
We strive to make all of our customers experiences pleasant and we are sorry this was not the case.
We will look into this matter and will get back to you with feedback.
Kind regards,
Makro Social Media Team
Thank you for getting in touch.
Kindly be advised that your order is out for delivery. We will follow up with the relevant team to provide you with feedback.
We apologize for the inconvenience caused.
Kind regards,
Makro Social Media Team
Thank you for getting in touch.
Kindly be advised that your order is out for delivery. We will follow up with the relevant team to provide you with feedback.
We apologize for the inconvenience caused.
Kind regards,
Makro Social Media Team