KP
Karyn P
1 reviews | Active since Feb 2019
15 Jan 2020, 19:13
No delivery on books
I ordered school texts books on the 03-01-2020. Delivery was from the 13th January... School has started, no books received they make me hold on for 15min at a time and my goods haven't left the supplier. No 1 can tell me where my books are.
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Makro's replyOfficial
16 Jan 2020, 15:17Good day Karyn
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the online order of stationery and we are aware that delivery hasn't taken place yet, we kindly request that you allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the online order of stationery and we are aware that delivery hasn't taken place yet, we kindly request that you allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply16 Jan 2020, 15:17
Official
Good day Karyn
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the online order of stationery and we are aware that delivery hasn't taken place yet, we kindly request that you allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the online order of stationery and we are aware that delivery hasn't taken place yet, we kindly request that you allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team