1 reviews | Active since Jul 2015
No delivery of treadmill after two days.
We purchased a treadmill at Makro Bloemfontein on Wednesday 22 July. After a very clumsy and slow process to proceed through the pay point, the salesman promised that the treadmill would be delivered to our home (approx. 5km away) the following day. We also paid the R150 delivery fee. <br> We left two telephone numbers, and they promised to phone us to keep us updated on when they were on their way. By late Thursday afternoon, neither of us had received phone calls of any sort. I phoned the customer care number and I was told that the treadmill would be delivered on Friday, not Thursday (despite this being contrary to their original promise). Friday came, and by late afternoon there was STILL no delivery or news. I phoned again, and a lady from the deliveries department assured me that the treadmill would definitely be delivered before close of business. It was not. <br> <br> I am highly disgusted and disappointed at this blatant lack of customer care and after-sales services. Not only were Makro's promises not kept, but they also have not kept us updated on what is happening. We will be very reluctant to spend R7000 at this shop again!
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Please do not hesitate to contact by email should you wish the store to follow anything up for you.
We apologise for the inconvenience caused.
We hope you will visit us again and that you will have a more positive experience.
Regards
Makrocare
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Please do not hesitate to contact by email should you wish the store to follow anything up for you.
We apologise for the inconvenience caused.
We hope you will visit us again and that you will have a more positive experience.
Regards
Makrocare
