No Delivery of paid goods after 3 week - no correspondence either!!!

I ordered goods to the value of over R5000 on 23rd Nov and have not had a single correspondence about the delivery date as yet. I called the online manager at the Springfield store and she spoke to me as if I am an irritation in her life. Could not tell me when my order will arrive even thought the purchase receipt specifies 2-5 working days. Its been 3 whole weeks ****it!!! I cannot believe a store like Makro would provide such pathetic service and non delivery. They take our money and we hear nothing thereafter??? I have called the store many many times, sent numerous emails and got NOTHING back not even an sms!!! The goods I purchased are for business purposes, who will cover my loss of business due to non-delivery???