LG
Lauren G

1 reviews | Active since May 2016

24 Nov 2017, 21:21

No delivery of order MAK463558 and incomplete delivery of order MAK463297

Makro order MAK463297 was delivered without the alcohol that had been paid for. We followed up with a phone and were told that they were looking into it. This was over a week ago. We have heard and received nothing.

Makro order MAK463558 was placed on 14 Nov. I then received an email stating that it was cancelled. I emailed Makro requesting clarification and received a reply stating that the order was not cancelled. I have not yet received the order.

I placed order MAK464702 o 15 November and have still not received it.

0
Replies (2)
Makro
Makro's reply27 Nov 2017, 11:30
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Zanele Zwane

Makro
Makro's reply04 Dec 2017, 14:40
Official

Thank you for your patience thus far. We understand that you have received communication from our Customer Care centre regarding this issue.

We hope the above is in order.


Regards
Zanele Zwane