CW
Craig W
1 reviews | Active since Mar 2009
27 Mar 2019, 09:21
No delivery of online order
Online order of a laptop made and paid on 3rd March. Estimated delivery given as 12th March. Still no delivery and Makro customer care seem at a loss to explain or resolve. If Takelot can do this online order and delivery so efficiently - what's wrong at Makro?
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Replies (1)
Makro's replyOfficial
27 Mar 2019, 10:24Good day Craig
Thank you for your feedback
We are sorry to hear that the delivery of your laptop didn't take place as promised and for the overall service.
We have escalated this to the relevant department for it to be looked into and for preventative measures to be put in place. We will follow up and provide feedback as soon as received
Apologies for the inconvenience this may have caused.
Kind Regards
Hellopeter Team
Thank you for your feedback
We are sorry to hear that the delivery of your laptop didn't take place as promised and for the overall service.
We have escalated this to the relevant department for it to be looked into and for preventative measures to be put in place. We will follow up and provide feedback as soon as received
Apologies for the inconvenience this may have caused.
Kind Regards
Hellopeter Team
Makro's reply27 Mar 2019, 10:24
Official
Good day Craig
Thank you for your feedback
We are sorry to hear that the delivery of your laptop didn't take place as promised and for the overall service.
We have escalated this to the relevant department for it to be looked into and for preventative measures to be put in place. We will follow up and provide feedback as soon as received
Apologies for the inconvenience this may have caused.
Kind Regards
Hellopeter Team
Thank you for your feedback
We are sorry to hear that the delivery of your laptop didn't take place as promised and for the overall service.
We have escalated this to the relevant department for it to be looked into and for preventative measures to be put in place. We will follow up and provide feedback as soon as received
Apologies for the inconvenience this may have caused.
Kind Regards
Hellopeter Team