No delivery of my order after 3 weeks

I've order a set of 4 tires for my vehicle for R6400 cash on the 9th of March 2026 whereby Makro promised me delivery on the 14th of March 2026, they never deliver my order. I've phoned Makro a couple of times now regarding this late delivery of my order and every time they have a different excuse and still I don't know where my order is currently lying. I'm tired of they excuses, it's been 3 weeks exactly from when I placed my order. My order number: OD*** Last ref number for complaint: 2NOTR