1 reviews | Active since Dec 2011
NO DELIVERY OF ITEMS ORDERED
I placed an order online on the 08 May 2020 for 2 tablets for my kids to use for school during the lockdown period . I specifically ordered the item from Makro because their delivery time period said 5-7 days as I wanted the product by the latest 15 May 2020.
The order number is MAK***.
I paid for the items and got an email back to say that payment was received.
I decide to check my online Makro profile and the order says delivered successfully. I am baffled as I have not received anything.
I’ve contacted Makro on various occasions and no one is telling me what happened to my order. I spoke to Wandile and Ursula Mbali via email and I asked them to get to the bottom of what’s happened to my parcel. Still no response. After a whole 7 weeks of my order. All my time and resources wasted and nothing to show for it.
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our fulfillment team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our fulfillment team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team