No delivery of items and ZERO communication by MAKRO SA

I placed an order online with Makro for a laptop which was supposed to be delivered on the 8th of April and when I call I get told that the supplier is having technical issues with waybills but Salome (the consultant I spoke to over the phone) tells me that is all that she can say. My order has been stuck on processing no movement whatsoever and I am of the firm belief that this is unprofessional by a big company such as Makro.

There is ZERO communication by Makro to inform me about any progress or delays with my order and how long the technical issues will persist.

Please either provide me with a more tangible response, not the one that Salome provided me with which was embarrassing to say the least or give me my refund and cancel my order.