No delivery of item since 18 December and no feedback

I placed an order for a Christmas gift in December. (I will furnish all details and reference numbers below.) On the 18th of December the incorrect item was delivered to me and I sent it back with the courier. I ordered a yellow and black bike and they brought me a pink one. I then proceeded to call Makro at least three times before Christmas and was assured that I would get the delivery before Christmas and the matter had been escalated.

Since then I have called numerous times again to follow up and have been told by the call centre that Makro Alberton does not respond to their requests to escalate the situation. They would they again.

It is now the 10th of January when I should have received my order on the 18th of December as it was a Christmas gift for my nephew and I'm beyond disgusted by the lack of service and empty promises I have received. It seems that Makro Alberton is *********** and has no interest in getting back to me or resolving the issue.

All I want is the urgent delivery of the item I paid for in the colour I asked for. I attached a pic for your reference (which has also apparently been sent to Makro Alberton)

Order no: MAK*** Call reference number: ***