No Delivery Of Goods As Promised

On Sunday night 8th September 2019 i ordered 30 tins of tennis ***** from Makro on line. On Tuesday 10th i received an SMS from confirming that the couriers have picked up the parcel number MAK*** and it will be delivered to me on Friday 13th. I thought that is good as we have a tennis tournament on Saturday 14th. Only to be disappointed after inquiring and speaking to numerous people which could not give me an answer where my parcel is instead i was given a number to contact the courier company myself where the phone was just playing music and nobody to speak to. At about 17h00 on 13th i was contacted by a lady by the name Mpho who apologised and said the courier company will get in touch with me to inform me when they going to deliver but that never happened and no ***** for our tournament which we had to postpone and put me in bad light with my players. I order goods regularly from companies in Jo'burg and Cape Town and the goods are delivered within 2 days from Jo'burg and 3 days from Cape Town but ordering goods from Makro is a problem. Why? Makro change your courier company and use one that's more efficient. The people i spoke to at Makro. Naledi, Sifiso,Bongani who was referred to me by an arrogant lady Store Manager and finally Mpho who apologised. You could not deliver as promised so your apologies don't mean anything. You put me in a bad light with my team because you as a big American owned company could not stick to your part of the deal. Very Disappointed. My Makro Card No: ***3. I hope you do not sweep this complaint under the carpet as i see there's a lot of complaints against you.