No Delivery, No Refund, No Help From Makro Online

Several days after the stated delivery time frame for online purchases, I had not received my order. I tried several times to get help via the phone, to no avail, being told several times that my issue has been 'escalated' but nothing ever comes of it.

I finally requested a refund, over the phone, and I have received no information on what is going on, my account still shows my order has 'in progress' and even emails to the Makro help desk for online orders receive no replies. Please can someone help because the service from Makro Online Shopping is absolutely horrific!

If anyone does find it in their heart to do their job, I am not in SA to answer phone calls so please only correspond to the email address in my account or via WhatsApp as I've already mentioned in my numerous cancellation requests.