No delivery, no refund, no food. Very poor Makro service!

Very bad service! I placed order MAK*** on 30 April 2020. I have still not received my delivery, it is now 26 May. I have contacted Makro via social media, email, WhatsApp and telephone, countless times every few days, trying to find out what is happening and why I have not received my order. Yesterday morning I checked the status of my order on their WhatsApp chat, and it tells me my order has been delivered, which is not correct. I have not received my order and have never been contacted by Makro about receiving my delivery. I again tried to call ***yesterdat morning at 10:58. The call gets picked up and I held on for 9 mins 43 seconds, no one on the line to assist.

All I have been told several times is that the issue is receiving attention and Makro will come back to me. It is 26 May, almost a month after I placed the order. Makro took R1026.70 from my credit card on 30 April, and to date I have not received the goods that I have paid for.