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Belinda B

1 reviews | Active since Mar 2012

04 Jul 2020, 14:30

No delivery, no refund, no communication

I've sent a TON of emails and fb messages to Makro after not receiving my order which was ordered on 14 June. Since it took so long, I requested a refund. All I keep getting is the same stupid response that somebody will get back to me. I am sick and tired of this *******. Give me my money back, and while you're at it, a the R200 that I spent on phone calls where I was placed on hold for so long that the call eventually cuts off. Pathetic, Makro. You have ****** from me. Consumer protector is my next step. I don't want apologies or excuses or promises. Just pay me my damn refund.

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Replies (3)
Makro
Makro's reply06 Jul 2020, 09:26
Official
Good day Belinda,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
BB
Belinda B's update07 Jul 2020, 09:32
Reviewer Update
Now this order shows delivered. I DID NOT RECEIVE ANY DELIVERY and no, neither did anyone else in my complex. I have been home all day for at least a week. No delivery from Makro, no call from a courier, nothing. I don't know what you did with the goods and either way, I still don't want it even if you do figure out who the hell it was delivered to. All I want is my money back as I have communicated with Makro on numerous occasions to cancel and refund. In fact, I believe that I have made around 70 attempts now by contacting Makro on every single platform I can think of. Pay my money bac****!!!!!!
BB
Belinda B's update09 Jul 2020, 11:59
Reviewer Update
Got a call from Makro PE yeaterday. They said they'd call me back yesterda this morning. Stil no call and no refund, item still shows delivered. Where is my money, Makro? Worst service in the history of bad service. I highly NOT recommend Makro to everyone.