No delivery, no notification, POOR SERVICE

I've ordered my fridge via makro online on 30th Dec 6am, with delivery expanctancy for 1st January. The 2st came and went, since then I received no notifications etc, up to today the 6th Jan. I've called Makro Ottery numerous times too, spoke to 3 different people, 1 in specific Desmond, who assured me they will deliver my fridge on Monday 5th Dec, since then nothing, no call or explanation, im still calling the store, sending emails to customer care numerous times, nobody has called me or taking accountability. Can someone please assist me. Ord***