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Robert B

1 reviews | Active since Aug 2016

12 May 2020, 17:29

No Delivery - No Help

Ordered item on 2 May, Order packed on 7 May and no movement thereafter. Have reported this on Twitter and one gets a sympathetic apology but no solution.

If this can't be delivered, then tell me so, provide a refund and I will get it elsewhere.

Desperate for service

0
Replies (7)
Makro
Makro's reply13 May 2020, 08:03
Official
Good day Robert,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

RB
Robert B's update13 May 2020, 15:36
Reviewer Update
I can't wait 48 hours, I need this item urgently, please confirm cancellation of this order and a refund to my UCount card
RB
Robert B's update14 May 2020, 08:28
Reviewer Update
I have purchased the network cable from another seller. Please confirm that I will be refunded.
RB
Robert B's update14 May 2020, 20:23
Reviewer Update
Just received a sms to say that the parcel has been handed to the courier, that is good news
RB
Robert B's update15 May 2020, 12:24
Reviewer Update
Hopefully it arrives today, concerned as it’s already past 12pm
RB
Robert B's update15 May 2020, 17:09
Reviewer Update
As expected, did not arrive. Have learnt my lesson, never ever use Makro for deliveries again.
RB
Robert B's update15 May 2020, 19:20
Reviewer Update
Eventually it arrived