LJ
Louise J
1 reviews | Active since Dec 2019
11 Dec 2019, 16:35
No delivery, No customer service
It has been 10 days and I have still not received my washing machine. I have been constantly phoning the Carnival store where it has been dispatched from and customer services. No return phone calls .No answers . No apologies . Nobody can give me an answer on when I will receive the washing machine even tho they stipulate 7 to 10 days for delivery. I have even sent an email. Still no response. What do you have to do to get a response? Is this what they call customer service? When will I get my washing machine?
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Replies (1)
Makro's replyOfficial
13 Dec 2019, 12:49Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation please note that we will have your query addressed internally with the relevant department at the store and thereafter relay with feedback.
Please be advised that we shall provide communication directly to you within a period of 24 to 48 hours.
Once again we apologise for the inconvenience caused in this regard.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation please note that we will have your query addressed internally with the relevant department at the store and thereafter relay with feedback.
Please be advised that we shall provide communication directly to you within a period of 24 to 48 hours.
Once again we apologise for the inconvenience caused in this regard.
Kind Regards
Makro Hellopeter Team
Makro's reply13 Dec 2019, 12:49
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation please note that we will have your query addressed internally with the relevant department at the store and thereafter relay with feedback.
Please be advised that we shall provide communication directly to you within a period of 24 to 48 hours.
Once again we apologise for the inconvenience caused in this regard.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation please note that we will have your query addressed internally with the relevant department at the store and thereafter relay with feedback.
Please be advised that we shall provide communication directly to you within a period of 24 to 48 hours.
Once again we apologise for the inconvenience caused in this regard.
Kind Regards
Makro Hellopeter Team