No delivery, no correspondence, no feedback from online support!!!!!!!

I am so dissappinted and has lost all trust in Makro's service & delivery, Customer Service, etc, you name it. I made a online order 21st March, order was confirmed, expected delivery for 24th March. 24th is long gone, no correspondence at all, today is the 27th March, I've emailed, online support, makrocare, called customer service, and not once have I received any feedback. No msgs no emails no nothing! In the mean time they debiting money for something I do not have. You surely will be loosing lots of customers if this continues. I am still waiting for someone to get back to me regarding my delivery / query?? This is false adverti*****t!!!!! People are counting on you to deliver their products as promised, or atleast notify your customers about the delay!!!!!! How can you take our money and not deliver our products!!!! UNPROFESSIONAL, AND UNACCEPTABLE!