JH
Jade H
1 reviews | Active since Feb 2023
02 Dec 2025, 10:42
NO DELIVERY / NO COMMUNICATION
I placed my Makro delivery 27th November and was very specific of my delivery address being at the office. I received a call to say that the delivery was there on Sat. The driver confirmed, it was not communicated with him. I expected my delivery on Monday the 01st December. Delivery not received. I called to find out about my order and Im still awaiting the SUPERVISOR to call me back. Its now the 2nd of December and NO COMMUNICATION regarding my order.
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Replies (4)JH
Jade H's updateReviewer Update
03 Dec 2025, 13:09I HAVE NOT RECEIVED MY ORDER!!!!
JH
Jade H's update03 Dec 2025, 13:09
Reviewer Update
I HAVE NOT RECEIVED MY ORDER!!!!
JH
Jade H's updateReviewer Update
03 Dec 2025, 14:08How shocking. I called Makro this morning. The confirmed there was a driver assigned to my delivery. When calling the courier company they giving a different story. when asking to speak to a supervisor at Makro Im told they are in a meeting. I have been trying to get my order delivered since Monday. I have called multiple times and asked for a supervisor to return my call. Ive never experienced such terrible service before.
JH
Jade H's update03 Dec 2025, 14:08
Reviewer Update
How shocking. I called Makro this morning. The confirmed there was a driver assigned to my delivery. When calling the courier company they giving a different story. when asking to speak to a supervisor at Makro Im told they are in a meeting. I have been trying to get my order delivered since Monday. I have called multiple times and asked for a supervisor to return my call. Ive never experienced such terrible service before.
JH
Jade H's updateReviewer Update
04 Dec 2025, 12:03I HAVE NOT RECEIVED MY ORDER!!!! I WILL NOW REPORT THIS TO THE OMBUDSMAN
JH
Jade H's update04 Dec 2025, 12:03
Reviewer Update
I HAVE NOT RECEIVED MY ORDER!!!! I WILL NOW REPORT THIS TO THE OMBUDSMAN
JH
Jade H's updateReviewer Update
04 Dec 2025, 12:09THIS IS FOR ANYONE EXPERIENCING THE SAME ISSUE I AM. PLEASE CONTACT THE BELOW
- Lodge a formal complaint: If the issue remains unresolved after reasonable attempts, you can submit a formal complaint to the Consumer Goods and Services Ombud (CGSO). You can contact them via:
- Email: ***
- Sharecall: ***
- Website: www.cgso.org.za
JH
Jade H's update04 Dec 2025, 12:09
Reviewer Update
THIS IS FOR ANYONE EXPERIENCING THE SAME ISSUE I AM. PLEASE CONTACT THE BELOW
- Lodge a formal complaint: If the issue remains unresolved after reasonable attempts, you can submit a formal complaint to the Consumer Goods and Services Ombud (CGSO). You can contact them via:
- Email: ***
- Sharecall: ***
- Website: www.cgso.org.za