No Delivery Makro

Good day

This would be the second review I am writing about Makro in the past 2 months.

I ordered an item on the 17 March 2020. I chose to collect in store. After I ordered I was told the store I chose did not have the item in stock and the item will be delivered to me instead. I provided my details and awaited delivery. The final date of delivery was when the lockdown began and I therefore did not concern myself with the delivery. The item I purchased was a tool and as of 1 May 2020 Makro commenced delivery of these items. I therefore expected delivery would happen. I contacted Makro on the 4 May to confirm and did not get a response until the 6 May 2020. I was informed that the item is still within the 14 day delivery period, which i queried as i thought the delivery period was 7 days. I was then told my query had been escalated. I was then called on the 8 May 2020 by Makro Pietermarizburg who indicated they still had the item and they will courier it that afternoon and requested my address again, which indicated they did not send out the item in March when i first ordered it even though the delivery period almost ended. The person who called, Komaran was helpful, I indicated to him that they are many complaints online regarding their non delivery. He indicated that they are sending the items out and that their courier is sitting with the items for about 2 weeks before they deliver it and that is the cause of the delay. Today, 13 May 2020, I contacted them again requesting an update, the courier, Dawn King indicated the item has no address and is marked as collection. Makro keeps making the same mistakes and does not seem to correct them and blames the courier when in fact they are also messing up orders. I highly recommend people not use Makros online store as the service is terrible and they lie about the delivery time frames.