No delivery, goods await courier for 5 days!!! Bad Service.

We placed an order on 29 November. We were promised delivery within 7 to 10 days. I started calling to follow up on Monday 9 December to follow up, as we are leaving on holiday on 17th December. The goods have been awaiting courier pick up for 5 days. So today i called again stating that this is passed the 10 days timeframe as promised, and pathetic service. I requested that they send the goods to Centurion or Silverlakes makro, for us to pick up in time for our holiday starting on Monday. The agent mentioned this morning, 13 December, that she will call and request this, and call me back to advise. I was not called back, and order has still not left. This is terrible service.