No Delivery from Makro - terrible service

I Placed an online order(Online order #MAK***) for the first time with Makro on Friday 29 November 2024. I made payment via Capitec Pay which was payment option on their website. The payment was done as I bank with Capitec and I got the Confirmation order email and was advised the delivery will be on Monday 2 December. On Sunday 1 December @ 22.14pm I received an SMS to state that there is a delay on my order. Monday (Yesterday) I log on to the makro website to check on my order and now it states waiting payment, I called Makro and spoke to Trevino Williams who advised that He will escalate the matter and I must send him the POP which I did, He advised he will give me feedback on the matter and its now 22 hours and no feedback and no delivery and NO UPDATE! I own a small business and now I am being delayed due to the lack of service! I have called again spoke to Yolande who also was no help and told me that Trevino is dealing with this and will call me back I asked to speak to a manager and she told me no one is available and will call me in 2 hours. I am extremely disgusted with the service rendered by Makro and would like this issue resolved TODAY! The money is out of my account and it has not been reversed so what is the delay???? ***