No delivery. Calls and emails don't correspond.

MAKRO ONLINE, don't even deserve 1 star ratings. If I could give 0, I was going to. Here is my story:

I placed my order on Wednesday October 29. It was then said on the app it will be delivered on Friday October 31. Friday came, no delivery. I phoned and was told the courier company has not collected it yet and that there is still 1 and a half hours of the work day left for them to collect it. So I must wait. After that 1 and a half hours was over. I phoned again. It was told it was collected but wasn't going to be delivered. (So please note someone told me it was collected Friday by the couriercompany). I asked that someone give me a call back and give me an update before 6. It did not happen.

Saturday I received and emailed from you guys, saying it will be delivered Today, Monday, 3 November.

Today, Monday, 3 November, I got an email saying it will be delivered today between 10 and 15.

I gave a call at 15:30. Just to be told, it will not be delivered today. And they not sure when and that it will be sometime during the week. And this same person told me that it was only collected by the courier company today. So the person of Friday was lying. And the person of today told me the supplier did not have it ready for the courier company when they wanted to collect it earlier.

So between my 3 calls and 2 emails. Someone somewhere is lying, as nothing corresponds to each other.

I look like a fool, as I needed it as a gift for someone on Saturday the 1st of November. Because I re**** on Makro when they said it will be delivered on Friday.

I had to make special arrangements Friday for someone to be at home to receive it for me. The poor lady sat at my house for nothing on Friday. I had to beg her to help me again today. She had given up her tasks today to help me out. Again for nothing. What am I going to do now, as they don't know when it will be delivered.

Plus shouldn't you Makro give us updates on this. Why should I phone them to get updates. (Updates that doesn't even correspond). As my app still says ready to ship(and the person and friday told me, the ready to ship means, the courier did not pick it up yet)

This is my 1st time using Makro online. And this is the service I am getting.

I should have stayed with Takealot. As they say that day and it stays that day.

Please advise. As we are on the 3rd of November now. And none of the stories or emails I got says the same thing.

Please note I have the screenshots of the emails and the recordings of the call, if you need to see it.