No delivery and no update

Placed an online order 23/03/2020, was packed on 26/03/2020, however it was non essential items, therefor it was not sent to courier.

On 01/06/2020 items in order was classified as essential and allowed to sell. I thought my order would be first to be delivered because it was already packed pre-lockdown. I gave it some time but by 10/06/2020 I still havent received my order, waited forever on the phone line to speak to a very helpful consultant who thought it very strange that it had not yet been delivered, she escalated it to management for assistance, by 16/06/2020 I still have not received my order or an update. Emailed and phoned again and still no update.

This was my first time ordering from Makro online. I will not recommend to anyone to do this. Their call centre staff is very friendly and helpful but after that NOTHING happens.

Makro is happy to take your money and not deliver your goods.