No delivery and no respond

I bought a fridge online and I have paid it been weeks now with no comunication of were my fridge is.I sent them my proof of payment and they repled that the received it.when I try to cominicate they don't respond ,until I called them and they told me they will forward my payment to the finance people to process my order .I'm still waiting for my order even today and they don't even let me know if it has been processed or not.I'm ****ed an very disappointed with makro service. For Further info please contact me at ********** or call : ********** 769