No delivery and no refund

I placed 2 huge orders online on 26 Nov via makro.co.za and only one item was delivered on the one order. After a month......The other order I was promised delivery every day for a week. Waited every day just to hear at the end that actully there was no stock. After many calls and different stories and false promises we collected our fridge 120km from our home. Had to pay people to help us with the delivery. I was told that the other items I ordered will be refunded. I am still waiting .... no goods... no refund..... BIG MISTAKE SHOPPING ONLINE AT MAKRO