No delivery and no refund - 20 days later

I purchased a Philips 3200 Coffee Machine at Makro Online on 05 April 2023. I received a message the following week to say that its delayed and then on the 13 April I received a text message that it will be delivered on 14 April. It was not delivered. I phoned Makro on 15 April. They said that it wasn’t yet collected from the GERMISTON store and they need to log a call which will take 2 working days and then only can they say when it will be delivered. I opted to cancel the order. I spoke to Tebogo ref *** My online profile still states “Packed” and I havent received the refund of R10 499. I received a text and email on 23 April to say that my order has been collected and is out for delivery the following day. It was not delivered. I phoned on the 25th of April. My order is not out for delivery and it hasnt been cancelled but they escalated it and cancelled it now apparently and the refund will take 7-10 days. Same story as 10 days before. So 20 days later and no coffee machine and no refund.