JH
Jonathan H

1 reviews | Active since Apr 2016

11 Dec 2017, 13:13

No Delivery and No Feedback

I have now reached the stage of being ABSOLUTELY FURIOUS with Makro. I have been waiting for this order since the 24th of November.

I realise they had a lot of orders due to Black Friday but then they should have been more prepared.

I have called many times and I get told the same thing, that the order is "Actionable" on their side. I tried the following channels before resorting to HelloPeter: - Calling (Daily) - Voicemails - Emails - Facebook Posts - Facebook Messages - Tweets

This is unacceptable and I require an update immediately.

I had a big event at my house on Saturday with no fridge.. it was very inconvenient.

WHEN WILL I RECEIVE MY ORDER?

Thanks

0
Replies (4)
Makro
Makro's reply11 Dec 2017, 15:38
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

JH
Jonathan H's update11 Dec 2017, 15:46
Reviewer Update
Thank You
JH
Jonathan H's update12 Dec 2017, 15:50
Reviewer Update
Good Day, I have received no feedback on this. I also tried to call the store and nothing. Thanks, Jon
JH
Jonathan H's update13 Dec 2017, 11:31
Reviewer Update
I have been contacted by Leanne from Springfield who has been super helpful :) Hopefully, I will now get my items before the weekend.