No delivery and no cancellation confirmation

Item: Makro
Rating: 1
Author: Priza M

I have waiting for a order from Makro for a while. Makro silverllakes is not answering their phone and the general call Centre cannot help. I have asked for written communication cancelling my order and no response. May I please have confirmation for my cancellation so I can buy my grocery elsewhere. They continue to promote delivery service which is defiantly not working l.

Helpful (0)

Replies (1)

Makro's replyOfficial

27 Apr 2020, 11:46

Good day Priza,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply27 Apr 2020, 11:46

Official