No delivery and no assistance or accountability from Makro!

Order number: MAK ********** - Your online service, store and business partner accountability is the worst!

I've made contact once again (7th time this week) with the contact centre and a team leader promised me that she would once again (after so many others have promised as well) get back to me after she gets to bottom of the query. She gave me a time that she would call me and asked me to please trust her that she would call me at that time. Now the contact centre again is saying that they are still awaiting feedback and my query has been escalated.

I want to know where my delivery is! The status of the order says that it has been collected but the contact centre says that the courier does not have the order. Who is your courier and how on earth do they not have a tracking system? Why is your Cape Gate store not taking responsibility as their store was where my purchase was meant to be collected from? I need to get answers. Get me answers!

I work in the retail industry and I will take this complaint so much further than Hello Peter.