No delivery and insufficient refund

I made an online purchase to Makro on 05/03/25, the items were available in store (Wonderboom).A few minutes after finalising the purchase some items were cancelled and a full refund was not granted.On 06/03/25 Makro was supposed to deliver but no one called and no one came to my place to deliver.I don’t have a missed call from the delivery team. Today (07/03/25) I called Makro call centre where I was assisted by someone with horrible listening skills and quite unprofessional.I called at 14:15 the line was cut but the agent called me back.Firstly,Makro please listen to the call and take your agent on a listening skills short course .Secondly, Makro ‘s online store is a disaster, this is not first experience with cancellation or lack of delivery.So to everyone when you make an online purchase with Makro, just be aware that there is no guarantee that your order will be delivered or you will receive full refund on cancellation.