No delivery after more than 3 weeks

Item: Makro
Rating: 1
Author: WC B

I placed an order on 20 May 2020 with up to 14 days delivery time, today on 10 June 2020, the order is still in the same stage/ status it was after being placed. The items haven't even been packed. They just took my money and made themselves rich, nobody even bothers to answer the so call contact email. Soon stories about most items being out of stock will be created.

If Makro doesn't want to do online orders it must just say so and stop taking peoples money and keeping quiet.

Helpful (0)

Replies (1)

Makro's replyOfficial

02 Jul 2020, 14:24

Good day,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 14:24

Official