No delivery!

On 30 July I placed an online order of R8,000 for 3 items, amongst which a 6-seater picnic set worth R5,000. Despite 4 phone calls [2 which I made to Makro help desk and 2 from the actual courier asking when I can accept delivery] and 2 emails to help desk, I am still waiting for this item??? I was promised feedback and as expected…radio silence from Makro…

WHEN WILL I GET MY DELIVERY THAT’S NOW 19 DAYS OUTSTANDING??