No delivery 3weeks later

WHAT A NIGHTMARE: On the 24th of November I purchased a fridge online from Makro and received confirmation of my order and that I would receive delivery within 7-10working days.

I followed up with makro care to try to get an indication of when to expect delivery so I could plan accordingly. I received a response that the matter was escalated to online support and they copied a lady in.

That lady responded stating that there turn around time was 7-10 working days.

On the 9th working day which was 2Thursdays ago I received an sms that my order was ready for collection at Woodmead.

I queried and 2days later last Saturday receive another email stating that I will have to wait 7more working days because they had many orders and not enough delivery trucks.

I then waited another week and remembered that I knew someone that works for Mass mart and she instantly assisted me and after arranging with the online manager they notified her that I would receive delivery today. So I cleared my day waiting for the delivery.

By 1:30 I contacted her and she followed up and sent me a message that stated the courier company collected my order last night for delivery.

She also suggested I contact the Woodmead store and again I went online and the only numbers are for the national online centre.

I spoke to guy who assured me he will mail the store and copy me in and contact the couriers.

2hours later I received no mail and called again and a woman puts me on hold for 7minutes and never calls me back.

I try again and get through to another agent and he gets the first guy to call me just to tell me he forgot about me and when I am clearly angry about it, thinking why call me why the heck not call the store as promised,that's incompetence, he cuts the call.

I call back just to have a lady say, she cannot assist me until tomorrow.

So I think, clearly their system doesn't work, I sent a mail in the week already to find out where the fridge was so I could collect and was ignored.

I could not get a direct number for the store or the courier in order to follow up. So why have a call centre if they can't assist and why have and online purchase option that is not functional, this from such a big company.

I ask God what's the lesson.