MT
Michelle T
1 reviews | Active since Apr 2019
23 Apr 2019, 15:45
No delivery
I have ordered and paid for items on the 03/04/2019 and have not received my order yet. I have also phoned their call center numerous times, their excuse is not stock at Cape Gate branch. This was online order and I really don't care which branch they get the stock from because I phoned the Montague Gardens branch myself and they had stock last week Thursday. I really just need my order or my payment refunded.
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Makro's replyOfficial
23 Apr 2019, 15:55Good day Michelle
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Makro's reply23 Apr 2019, 15:55
Official
Good day Michelle
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team