NO DELIVERY

I have ordered an item online which I was told at a branch that it is available on online stores online.. this was two weeks ago and I still don't have my delivery which was scheduled to occur on 11/09/2018. I was on the fone that day constantly calling to find details of the delivery because I had to stay at work since I used my work address and I really needed to get it that day since I had to use my item the next day when writing an exam. I kept on being told delivery will happen as scheduled till I noted it's almost 4 yet I had no delivery, I was placed on hold by Makro as they attempt to contact the couriers... this is what happened from that day whenever I call to find out about my order... I just don't want the item anymore please cancel the order and give me my money back... I regret ever setting foot in your store and wasting my time calling you if this is the kind of service one gets. My order number is MAK953965