No delivery - 20 days later

Makro SA,

I have placed this order (Order Number: MAK***) on the 23rd November 2022. I still haven’t received my order as of today (13 December 2022) - 20 days later. You do not respond to emails/phone calls/whatsapp etc.. What level of customer service is this?

I can no longer wait and I am not in town from the 16 December 2022. I want you to cancel my order and process my refund.