1 reviews | Active since Aug 2011
No delivery 2 weeks after order
<p>I've placed an order on 25 November on makro online. I've phone them 4x to get a delivery date have been told Saturday 3 December or Monday 5 December. I also received an sms 3 December to say they will deliver in the next 5 working days. I've called again on Thursday 8 December and we're told they will deliver on Friday 9 December. I have not yet received anything nor has they bothered to call me back and give me an update. Very disappointed with the bad customer care center who gave me wrong information and didn't return calls which they said they will do and their lack to deliver goods purchased.</p>
As a result of high volume orders received during our Black Friday weekend the process is taking a bit longer than usual.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
As a result of high volume orders received during our Black Friday weekend the process is taking a bit longer than usual.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa