DS
Donovan S

1 reviews | Active since Mar 2011

06 Apr 2017, 15:09

No delivery?

<p>I have placed an order online, and spoke to Makro Stubensvalley yesterday, who assured me that a freezer will be delivered today. We have then order food from a supplier and all the food was delivered today. When I spoke to Makro today, they now said that delivery will only be tomorrow??? I now have food standing here that needs to go into the freezer and now delivery will only be tomorrow?? The food will go off as it needs to be kept frozen. Why are the delivery date changed everytime? If the freezer is not delivered tomorrow morning, then I want to cancel the order, because then I will rather get another supplier that can look after clients and deliver when promises, because I can't let all this food go off.... </p>

0
Replies (2)
Makro
Makro's reply10 Apr 2017, 07:59
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Makro
Makro's reply11 Apr 2017, 08:48
Official

Thank you for your complain. Apologies for the delay your order was delivered on the 07/04/2017.

Regards

Mbali Makhanya