No deliver for ESSENTIALS bought online

Item: Makro
Rating: 1
Author: Andiswa M

I made an order on the 30th April for essential from Makro and the order was suppose to be delivered in 5 days and the order status has been saying in progress. Order number: MAK***. Like this is not acceptable these are essentials and ESSENTIAL for our everyday living. I have since called and sent emails, all I gor was reference numbers (741322 and 734291) like that does not solve my issue. I have Tweeted and all I got was DM us your order number. I also have been calling Makro Ottery daily and all I was told was to leave my contact details and Deon (the Online Manager) will call me back. Well my order is still in progress after 12 days and Deon hasn't called and my order has not been delivered. This is really unacceptable, like the last thing we need is this, remove online shopping if you not sure how its done.

Helpful (0)

Replies (2)

Makro's replyOfficial

12 May 2020, 15:48

Good day Andiswa,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply12 May 2020, 15:48

Official

Andiswa M's updateReviewer Update

13 May 2020, 17:52

Thanks Makro for nothing, my order has been cancelled today after I followed up on it for days. The email had no explanation for the cancellation and I had to call to find out that you do not have stock of what I ordered on the 30th of April. No communication of how my money will be refunded, I had to call again with my own airtime I bought with my own money, to be told that I have to wait for up to 7 days for my refund. No no no it doesn't work like that, you do not just do as you please we have rights as consumers and if you do not stick to your end of the deal you have to face the consequences.

Kind regards
Super angry customer

Andiswa M's update13 May 2020, 17:52

Reviewer Update