No Cyber Monday Madness

I placed an order online on 27 November 2017 for an external hard drive and the GT Sport PS4 controller combo. My order number is MAK744702 in case Makro reads this and decides to finally respond.

Since the 27th of November 2017, all that reflects online is ‘order in process’. I chose the option to collect from my nearest branch, that being Montague Gardens Cape Town, thinking that would be quicker. I could not have been more wrong. I am yet to receive any notification about the order and only received an sms 4 days after ordering to say it may take slightly longer to complete the order. However, no time frames were given in the sms even though initially it reflected as taking 2-5 days to obtain my items.

As a result, I decided to make contact with the online support center to gain clarity on the status of my order. I have been unable to get through even though I’ve tried at different times of the day and for the past 3 days to make contact. It is so bad that I hear the ringing tone and waiting for someone to answer and then it sounds as if the phone is put down on my ear without a word spoken. This is absolutely atrocious.

I am unable to make contact to check the status of my order, I do not have my items, and the online site is not helping in anyway.

This is terrible service which I would not have expected from Makro. I have bought many items from them and never had an issue. However, it seems now may be the last time I buy from them as I am in disbelieve with the terrible service and the fact that it has been 3 weeks and I’m still waiting for my items that should have taken 2-5 days. If it is a stock problem then communicate and say there is a stock shortage but it will be resolved shortly. Instead it is impossible to get through and query anything. This may indeed be the idea so that no one has to deal with angry and irritated customers.

I am disappointed and just want the items I paid for, otherwise I’ll cancel the order and demand a refund as clearly they take the money but fail to deliver the goods.