No customer support
<p>I contacted you via email and it has been over 4 days and I have received no reply! You didn't even give me a reference number in your automated email.</p>
Good day,
Thank you for your complaint for further assistant please provide us with more details with regards to your complaint.
Regards
Mbali Makhanya
Best regards,
Good day,
Thank you for your complaint for further assistant please provide us with more details with regards to your complaint.
Regards
Mbali Makhanya
Best regards,
Thank you for you reply. Tell me how I can supply you with more detail?
Maybe instead of replying the same message to all your complaints you actually read my complaint. Or better yet you actually go and respond to all your website email complaints. Why should we shame you in "public" before you actually do anything?
I will copy my original email: "I just gave my ASUS DSL-N14U router in as it stopped working. I got told it will take 21 WORKING DAYS to assess the router....21 DAYS! How is this possible??? I bought a router from Incredible Connection and the router got struck by lightning. The exchanged my router with a brand new one of the shelve withing 10 MINUTES! I am extremely disappointed with this situation."
Thank you for you reply. Tell me how I can supply you with more detail?
Maybe instead of replying the same message to all your complaints you actually read my complaint. Or better yet you actually go and respond to all your website email complaints. Why should we shame you in "public" before you actually do anything?
I will copy my original email: "I just gave my ASUS DSL-N14U router in as it stopped working. I got told it will take 21 WORKING DAYS to assess the router....21 DAYS! How is this possible??? I bought a router from Incredible Connection and the router got struck by lightning. The exchanged my router with a brand new one of the shelve withing 10 MINUTES! I am extremely disappointed with this situation."
Good day,
I have been advised by the store that they have contacted you and all was explained and you came to an agreement about your enquiry.
Regards
Mbali Makhanya
Best regards,
Good day,
I have been advised by the store that they have contacted you and all was explained and you came to an agreement about your enquiry.
Regards
Mbali Makhanya
Best regards,
Pathetic Service!!! This is almost 4 weeks later and you only reply now!
Pathetic Service!!! This is almost 4 weeks later and you only reply now!