1 reviews | Active since Aug 2011
No customer service...No delivery...No support
<p>Place an online order with Makro on the 27/11/2016 and it has still not been delivered. I've had to contacted the courier on my own and they are unable to confirm receipt of the items purchased and cannot confirm if/when the delivery will take place. I've requested help through Makro's twitter support but to no avail. I've tried calling Makro's call centre only to have the call dropped after a few minutes waiting. Makro's Twitter support channel has not even attempted to contact me to resolve the numerous complaints and request for support. Not really impressed with my online shopping experience with Makro! There are numerous other users on Twitter also complaining about deliveries that are still outstanding.</p>
Thank you for informing us why our service did not meet with your expectations.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Thank you for informing us why our service did not meet with your expectations.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Hello Mmule,
How will Makro be addressing this problem?
Yes I have received my order but Makro did not assist at all. I had to constantly complain to get my Christmas present delivered before I left on holiday and it was Dawnwing who eventually delivered in terms of customer service not Makro.
I am reluctant to purchase online at Makro again due to my experience and lack of support.
Neelan Naidoo
Hello Mmule,
How will Makro be addressing this problem?
Yes I have received my order but Makro did not assist at all. I had to constantly complain to get my Christmas present delivered before I left on holiday and it was Dawnwing who eventually delivered in terms of customer service not Makro.
I am reluctant to purchase online at Makro again due to my experience and lack of support.
Neelan Naidoo