No customer service from Makro

I placed an online order 10 July and received no communication from the store until 13 July2022. They called me 3 days later to inform me that some of the items I purchased were no longer available. It took another 3 days before my order was delivered. Still no communication/updates from the store. I constantly had to check the status of my order online. The courier and Makro dont keep the customer informed. The courier was friendly and respectful, however, as customers we need updates on the status of our order as we need to make arrangements for someone to be home to receive the order. Makro needs to improve their customer service